Better guest experiences.
Not robotic ones.
20 courses that teach hospitality operators how to use AI where it belongs — behind the scenes — so your team spends more time with guests and less time buried in admin.
AI handles the operations so your team can focus on the guests.
AI handles the review responses, scheduling, pricing, and marketing that pull your team away from guest-facing time. The guest experience gets better because your people are freed up to deliver it.
The industry with the highest service expectations has the worst labor shortage in its history.
Guest expectations have never been higher, and you are running at 85% staffing. The gap between your service standards and your operational capacity is growing. That gap is where AI belongs.
Your best people are doing your worst work
Your GM spent four hours building a schedule. Your front-desk manager hand-typed responses to 11 reviews. Every hour your highest-paid people spend on admin is an hour not on the floor.
Revenue is leaking from pricing you never adjust
Your comp set raised ADR last quarter and you held. Your menu has items that cost more to make than they earn. Revenue management is not a mystery — it is a time problem.
Marketing happens when someone remembers
Your Google Business Profile has not been updated in three months. The catering pipeline sits empty because nobody followed up. Marketing that would drive your next quarter always gets cut when today gets busy.
What AI actually does for a hospitality operation.
Revenue & Pricing
- Dynamic pricing and rate optimization against your comp set
- Menu engineering — stars, puzzles, plowhorses, and dogs
- Food cost analysis, margin tracking, and demand forecasting
Guest Communication
- Pre-arrival, in-stay, and post-stay messaging automation
- Review response across Google, Yelp, TripAdvisor, and OpenTable
- Guest preference tracking and personalization
Operations & Staffing
- AI-powered schedule building with demand forecasting
- Hiring pipeline screening and SOP documentation
- Inventory management and waste reduction
Marketing & Reputation
- Social media content systems that run without a marketing hire
- Local SEO and Google Business Profile optimization
- Event marketing, promotions, and group sales pipeline
Run the math on your property.
Your Property ROI Calculator
Adjust the sliders to match your operation. Results update in real time.
One path. Your entire operation covered.
A single progression where each discipline builds on the one before it.
AI Guest Experience
5 coursesGuest communication, review management, personalization, loyalty, and service recovery.
AI Revenue & Menu
5 coursesDynamic pricing, menu engineering, inventory optimization, cost analysis, and demand forecasting.
AI Staffing & Operations
5 coursesScheduling, hiring, training systems, SOPs, supplier management, and compliance.
AI Hospitality Marketing
5 coursesSocial media, local SEO, promotions, event marketing, and brand building.
20 courses. Here is exactly what is inside each one.
Guest Communication & Messaging Systems · Review Response & Reputation Management · Guest Personalization & Preferences · Loyalty Program Optimization · Complaint Handling & Service Recovery
Dynamic Pricing & Revenue Optimization · Menu Engineering & Design · Inventory & Waste Management · Food Cost Analysis & Control · Demand Forecasting & Planning
AI-Powered Scheduling & Labor Management · Hiring & Recruitment Optimization · Training Systems & Onboarding · SOP Development & Compliance · Supplier & Vendor Management
Social Media Content & Strategy · Local SEO & Discovery Optimization · Promotions & Revenue-Driving Campaigns · Event Marketing & Group Sales · Brand Building & Reputation Management
Built for how you actually work.
Hotel General Manager
RevPAR targets, guest satisfaction scores, staffing gaps, and a comp set that keeps raising the bar — managed by walking around, never at a desk.
Start here: HSP-02 (Revenue & Menu Management) for rate optimization. A 5% ADR improvement pays for the membership before you finish the first curriculum.
Restaurant Owner/Operator
Food cost, labor, service quality, and marketing across one to five locations — often while working the line yourself.
Start here: HSP-01 (Guest Experience) for the review response system. Then HSP-02 for menu engineering — most operators find $500–$1,500/month in margin hiding in items they price wrong.
Event Venue Director
Bookings, client communication, day-of coordination, and a sales pipeline that depends on follow-up you never have time for.
Start here: HSP-04 (Marketing & Reputation) for event marketing and group sales pipeline. If your bottleneck is converting inquiries into booked events, the marketing curriculum alone is worth the membership.
Food & Beverage Director
A restaurant, bar program, banquets, room service — different menus, different staff, different margin profiles.
Start here: HSP-02 (Revenue & Menu Management) for menu engineering and food cost analysis across all your outlets.
What happens when operators stop doing everything manually.
“Used the scheduling system from HSP-03 to cut weekly schedule-building from 6 hours to 45 minutes. The dynamic pricing course added $38 ADR in our shoulder season. Membership paid for itself in month one.”
“Set up the review response system from HSP-01 and the menu engineering workflow from HSP-02. Went from responding to 20% of reviews to 100% within 24 hours. Google review score went from 4.1 to 4.6 in 90 days. Found $14K in annual margin from mispriced menu items.”
“Built our entire social media and local SEO system using HSP-04. Went from posting once a week to daily content that actually looks like us. Catering inquiries through Google up 40% in 90 days. The system runs on 30 minutes a day.”
Results are representative outcomes from early members. Individual results vary by property type, volume, market conditions, and implementation quality.
Between check-ins. Before the dinner rush. 15-minute lessons designed for hospitality schedules.
Operational workflows, not lectures
Each course follows a consistent progression: understand the system, see it built for an operation like yours, build your own version, measure whether it works. The output of every module is something deployable — not a certificate.
Built for hospitality schedules
Every lesson produces a working output in 15–20 minutes. The workflows use the tools you already have — your POS, your reservation system, your review platforms — not enterprise software you cannot afford.
Updated when AI moves
The courses teach operational systems and principles, not specific tools or model versions. When a model changes, the prompt libraries and walkthroughs are refreshed within two weeks.
Real assessment, not participation trophies
Each curriculum has a project where you build a working system using real data from your own operation. Graded against observable criteria — the assessment tells you whether you can do the work.
20 courses does not mean you take 20 courses.
The Hospitality AI Readiness Assessment tells you where your operation actually stands — so you start where it hurts, not where the list begins.
Example readiness score
Your guest communication is in decent shape, but revenue management, marketing, and analytics are well below where they need to be. Start with HSP-02 (AI Revenue & Menu Management), then move to HSP-04 (AI Hospitality Marketing).
The six things you are already thinking.
Right now, your best people spend hours on review responses, scheduling, and marketing. Those hours come directly from guest-facing time. When AI handles back-of-house operations, your staff gets that time back to be present with guests. Properties using this program report higher guest satisfaction scores, not lower.
AI is the great equalizer. The major brands have revenue management teams and marketing departments. A 48-room boutique or three-unit restaurant group has a GM doing all of that between walk-throughs. These courses give a small property the capabilities that used to require a corporate support structure — without the corporate overhead.
Your PMS's AI features are narrow by design — auto-generated review responses, basic rate suggestions, maybe a chatbot. These courses teach the strategy layer: how to connect guest data to pricing, pricing to inventory, inventory to staffing, and all of it to marketing. Your PMS is a tool. This teaches you to use every tool together.
If your review response system saves 3 hours per week, that is $3,900/year in recovered time. If your menu engineering finds $500/month in margin improvements, that is $6,000/year. The membership is $100/month — less than one shift of overtime. Use the ROI calculator above to run your specific numbers.
If your team can use your POS and your reservation system, they can use these workflows. You build the systems. Your team follows them. Every system includes implementation guides and adoption checklists designed for hospitality teams — meaning staff who might turn over in 90 days.
That is exactly who this is built for. Every lesson produces a working output in fifteen to twenty minutes. Operators who complete HSP-01 report saving 3–4 hours per week on guest communication alone. The courses cost time up front and buy it back permanently.
One membership. Every path. ~$30/course.
Hospitality Path
- All 20 AI for Hospitality courses
- Guest experience workflows and templates
- Every curriculum update included
- Reimbursement request template
- Other professional paths
- Cross-path access
All-Access Membership
- All 20 AI for Hospitality courses
- Every other Aiversity path included
- Guest experience workflows and templates
- Every curriculum update included
- Reimbursement request template
- 30-day full refund guarantee
Team
- Everything in All-Access, per seat
- Admin dashboard & progress reporting
- Custom curriculum tracks
- Onboarding & enablement session
- Invoice & PO billing
- Dedicated support channel
~$30 per course. Less than a single industry certification. · 3-day free trial · 30-day full refund · Most employers reimburse
MONEY-BACK
30 days. If it doesn't change how you work, full refund. One email.
Hospitality connects to everything. So does the membership.
Your $1,200 membership includes every Aiversity path — not just Hospitality & Food Service.
AI for Marketing (MKT)
Deep content production, social strategy, advertising, SEO, and growth systems at the scale multi-unit operators need.
Explore Marketing →AI for Sales (SLS)
Prospecting, lead nurturing, CRM intelligence, and pipeline management for high-value, relationship-driven sales.
Explore Sales →AI for Operations (OPS)
Process design, vendor management, documentation, quality assurance, and supply chain management across multiple locations.
Explore Operations →AI for HR & Talent (HRT)
Recruiting, screening, onboarding, training, retention, and workforce planning for hospitality's never-ending staffing needs.
Explore HR & Talent →Your guests came for the experience, not the paperwork. Let AI handle the back of house.
$1,200 per year. 3-day free trial. Credit card required. 30-day full refund if any of it disappoints.
Questions? info@aiversity.io